Help Center

Short guides, by module.

Practical how-to articles for the screens your team uses every day - grouped the same way the product itself is, not as one long undifferentiated list.

Front Office

Checking in a guest

How to check in a reservation or a walk-in from the room grid, and what happens to the room's status once it's done.

Checking out a guest

How to settle a folio and check out a stay, and what happens if there's an outstanding balance.

Walk-ins and offline check-in

Checking in a guest with no prior reservation, including what happens when the front desk has no internet connection.

Billing

Folio and payments

How charges are posted to a guest's folio, how payments are captured, and why corrections never overwrite an existing line.

GST e-invoicing

How a GST invoice is generated from a closed folio, when government e-invoicing (IRN) applies, and how to cancel one within the allowed window.

Housekeeping

Housekeeping task workflow

How a housekeeping task moves from pending to verified, and how tasks get created and assigned in the first place.

Restaurant & POS

Orders, KOT, and billing

How a restaurant or room-service order moves from order entry to the kitchen to a settled bill - and how inventory is affected along the way.

Reporting

How ADR and RevPAR are calculated

The exact formula behind ADR and RevPAR on your dashboard and reports, including how day-use/hourly stays are treated.

Can't find what you're looking for, or want to try the screens these guides describe first-hand? Explore a live demo or talk to us.