A folio is the running bill for a stay - every room charge, restaurant order, minibar posting, and payment lands on it as its own line item.
How charges get there
Most charges post automatically:
- The room rate posts as part of the normal stay lifecycle.
- A restaurant or room-service order posted to the room appears on the folio the moment it's settled to the stay, not at checkout.
- Minibar items posted by housekeeping show up the same way.
Capturing a payment
From the folio, use Capture Payment to record cash, card, or another manual method, or use one of the faster options if your property has them configured:
- UPI QR - generates a scannable code at the desk; the folio updates automatically once the guest pays.
- WhatsApp payment link - sends the guest a real payment link on WhatsApp, useful when they're not physically at the desk.
Corrections
A folio is append-only - a posted line is never edited or deleted after the fact. If a charge was wrong, the correct fix is a reversal entry followed by a new, correct entry, not an edit to the original line. This keeps the folio's history honest: anyone reviewing it later can see exactly what happened and when, including the mistake and its correction, rather than a silently altered number.
Voids, refunds, and discretionary discounts go through the same approval workflow used across the platform, so anything that adjusts a guest's bill has a clear record of who approved it and why.