An order works the same way whether it's a table in the restaurant or a room-service delivery - what changes is where it settles at the end.
Taking an order
- Open Restaurant → Orders and start a new order for a table, or a room-service order tied to an in-house stay.
- Add items from the shared item master - the same items and prices used across the property.
- Send the order to the kitchen. A KOT (kitchen order ticket) is generated and routed to the correct kitchen station automatically, so the kitchen only ever sees what's relevant to them.
Selling an item deducts its ingredients from inventory automatically wherever the item is set up as stock-tracked - there's no separate manual stock adjustment step for a normal sale.
Settling the bill
Once the order is served, settle it one of two ways:
- Pay now - cash, card, or another direct method, closing the order immediately.
- Post to room - if the guest is in-house, the charge appears on their folio instead of being paid at the table, and settles when they check out.
If the connection drops
Order capture is one of the offline-first actions - a quick order can still be created, sent to the kitchen, and have its inventory deducted even without connectivity, then syncs once the connection returns.