Refund & cancellation policy
Effective 29 July 2026
Free trial
New properties start on a free trial with no credit card required. You are never automatically charged at the end of a trial - moving to a paid plan is a separate, explicit action you take from within your account.
Cancelling a subscription
You can cancel your subscription at any time from your account's billing settings, or by writing to sales@hos91.com. Cancelling stops future billing; you retain access to the plan you've paid for until the end of the current billing period.
Refunds
Subscription fees already billed for the current period are generally non-refundable, except where required by law or where we determine, at our discretion, that a service issue on our side warrants a refund or credit. If you believe you were charged in error, contact sales@hos91.com within 14 days of the charge and we will review it promptly.
Plan changes
Upgrading or downgrading your plan takes effect for your next billing cycle unless otherwise stated at the time of the change.
Contact
For any billing question, write to sales@hos91.com.