Product
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Everything Hos91 does, department by department.
Twelve connected modules, one shared guest, room, and folio record - so front desk, housekeeping, F&B, and accounts are always looking at the same data.
🛎️
Front office & reservations
- Live room-status grid with real-time updates
- Availability search, multi-room and group/wedding block bookings
- Day-use bookings (3h/6h/12h slots) alongside overnight stays
- Check-in, check-out, room transfer, and folio billing
- Offline resilience - check-in, check-out, and charges keep working with no connection and sync automatically
- Digital guest registration cards with signature capture
- FRRO / foreign-guest KYC reporting, including multi-occupant rooms
- No-show and cancellation-penalty enforcement, policy-driven
- Contactless self check-in - guests verify their own details by phone and check in before they arrive
- A native Android app covering every module - front desk, housekeeping, and F&B on the floor; accounts, GST, payroll, BI dashboards, HR administration, and channel management for the desk-bound work too - not a browser wrapped in an app shell
🧹
Housekeeping & maintenance
- Kanban-style housekeeping task board tied to room status
- Zone-based task assignment, load-balanced across your team by real workload
- Forecast-driven task generation - stayover and departure tasks appear before you'd have to create them
- Do Not Disturb tracking, so a task never dispatches to a flagged room
- Before/after photo capture and a per-task-type completion checklist for QA
- Work orders, asset register, and preventive-maintenance scheduling
- A room automatically flips out-of-order when a blocking repair is logged
- Lost & found log
🍽️
F&B, POS & inventory
- Table-map order entry and kitchen/bar display (KDS)
- Recipe-based stock deduction from one shared item master
- Purchasing with vendor rates, purchase orders, and goods receipt
- Bill settlement direct, to-room, or standalone
👤
HR, attendance & payroll
- Shift rosters and daily attendance
- Occupancy-forecast-linked staffing suggestions - see how many housekeeping and F&B staff a coming day actually needs
- Leave types, requests, and a dedicated approval inbox
- Salary structures and full payroll computation with payslips
- Tip and service-charge pooling with a real payout workflow
- A separate, simpler payroll path for casual/daily-wage staff, alongside full monthly payroll
- Cross-property staff sharing for multi-property groups, correctly attributed wherever staff actually work
- A monthly attrition-risk digest for managers
- Employee self-service portal for payslips, attendance, and leave
🧾
Accounts & GST compliance
- Chart of accounts and expense approvals
- GST invoicing with CGST/SGST splits and government e-invoicing (IRN)
- Accounts receivable for corporate/travel-agent billing
- Accounts payable and vendor-bill tracking
- UPI QR and card-present POS terminal payments at the front desk, alongside cash, card, and bank transfer
- One-click Tally export
🔒
Compliance & privacy
- DPDP Act-aligned consent capture at every guest-registration touchpoint - walk-in, check-in, and pre-arrival
- On-demand or automatic guest data erasure, opt-in per property
- Government-verified DigiLocker e-KYC at pre-arrival registration
- End-to-end encrypted storage of sensitive guest ID and KYC fields
📊
Business intelligence & pricing
- Owner dashboard, daily business snapshot, and department reports
- Occupancy, ADR, and RevPAR trend reporting
- Rule-based night-audit anomaly detection
- Demand forecasting and dynamic pricing suggestions from your own history
- A curated report catalog (arrivals, departures, cancellations, activity log, and more)
- Market Pulse - anonymized occupancy, ADR, and RevPAR benchmarking against similar hotels on the platform
🛡️
Revenue Guard - automated leak detection & yield
- Nightly automatic detection of unbilled restaurant orders, unauthorized or over-policy discounts, waived charges with no reason on record, and stock-count variance
- A running ledger of what's flagged and what's actually recovered
- OTA commission-statement auditing - upload a statement and get every line matched against your own bookings, with a ready-to-send dispute pack for anything that doesn't reconcile
- Deposit and no-show-fee policies you configure per rate plan, enforced automatically
- Length-of-stay pricing and distressed-inventory offers driven by your own occupancy forecast
- Pre-arrival paid room upgrades, offered and collected before the guest arrives
- A TRevPAR dashboard, so F&B, spa, and other ancillary revenue never hides inside a room-only number
✨
AI & automation
- An AI WhatsApp agent that answers guest questions, quotes rates, and books a hold - handing off to staff whenever it can't help
- The same AI assistant, live in a chat widget on your own booking website
- A natural-language copilot to ask questions over your own reports and data
- Plain-language explanations for every night-audit anomaly the system flags
- AI-written daily and weekly briefing emails, with WhatsApp delivery for multi-property groups
- Auto-apply dynamic pricing within your own floor/ceiling bounds, routed through approval above a set threshold
💬
Guest relationships & growth
- Repeat-guest recognition at check-in and booking
- Segments, campaigns, and automation rules (pre-arrival, post-stay, birthday, and more)
- A configurable loyalty/rewards program - tiers, bonus-earn multipliers, and benefits you define
- Gift cards, sold online and redeemed at checkout or on a future stay
- A self-service guest account (phone + OTP, no password) so guests can check their points and stay history any time
- Post-stay feedback capture and a reputation dashboard
- AI-paced WhatsApp review requests after checkout, automatically paused while a guest has an open complaint
- AI-drafted replies to your Google reviews and AI-drafted Google Business Profile posts from your own real events and demand calendar - you approve before anything publishes
- An in-stay WhatsApp guest desk - a guest reports an issue by text, it's automatically routed to the right team, and tracked against a resolution-time target with automatic escalation if it's running late
- A day-1 'how's your stay' check-in and a checkout-eve folio preview, both sent proactively by WhatsApp
- Guest preference memory - a returning guest's room, dietary, and service preferences are remembered and surfaced to staff on their next stay
- Service-recovery tracking - a comp, upgrade, or waived charge tied to a real complaint is recorded and reported on, never an untracked freebie
- Upsell add-ons at booking (airport pickup, dinner packages, and more)
🌐
Direct booking & distribution
- A guest-facing direct-booking website with real-time availability and secure payment
- A price-comparison widget that shows a guest the real OTA price for their dates side by side with your direct rate - structurally built so it can never show a false 'we're cheaper' claim
- Best-rate-guarantee claims - a guest who finds a lower OTA price gets a real folio credit once verified
- Member rates for returning guests, and a guest referral program with a real reward once a referred stay completes
- QR-attributed marketing links and a scannable, printable card - see exactly which bookings a flyer, table tent, or ad actually drove
- AI-generated, truth-gated landing pages for nearby landmarks, your amenities, and local events - pulled back automatically if that ever stops being true
- An AI-drafted blog for your booking site, plus an AI-search-readiness layer (structured Q&A, an llms.txt file, live consistency checking against your Google listing) so AI assistants can find and describe your hotel accurately
- Guest photo galleries and an itinerary-PDF lead magnet on your booking site
- OTA channel-manager mapping with automatic rate/inventory push (ARI sync) - works with your channel manager's API credentials; direct OTA certifications in progress
- WhatsApp and SMS/email guest notifications
- Multi-property support from a single login
- Hindi available on core guest-facing booking pages, alongside English
- A public partner API and webhooks for connecting your own tools and integrations
🏢
Corporate, groups & chains
- Negotiated corporate and travel-agency contract rates - automatic apply, expiry, and renewal reminders
- A group dashboard across every property you own, with weighted occupancy and RevPAR
- Side-by-side property comparison and consolidated, GSTIN-aware financials, exportable as a board-ready PDF
- Compare this festival season against last year, or any two date ranges, property by property
- Push one rate-plan template to every property in your group at once, with a drift report showing what's changed locally since
- A central reservations search across your whole portfolio, plus group-wide contract coverage
- An AI-written weekly briefing summarizing your whole group
🎉
Events, spa & vendor management
- Banquet/event-space booking with billing
- Spa and activity bookings, billed to room or standalone
- A vendor self-service portal for purchase orders and payment status
What does Hos91 cost?
Every plan includes the full platform above - all twelve modules, every feature on this page. Plans are priced by property size (room count), not by which features you get.
| Plan | Price | Room limit |
|---|---|---|
| Trial | Free | Up to 30 rooms |
| Starter | ₹2,999 / month | Up to 30 rooms |
| Growth | ₹5,999 / month | Up to 60 rooms |
| Scale | ₹9,999 / month | Up to 150 rooms |
| Enterprise | Custom pricing | 150+ rooms |
See it running on your own property.
Start a free trial or book a walkthrough - either way, you'll see real screens, not slides.