A walk-in is a guest who arrives with no existing reservation. Front Desk → Walk-In creates the reservation, the stay, the room assignment, and the folio in one flow, so nothing needs to be created separately afterward.
Checking in a walk-in
- Open Front Desk → Walk-In.
- Enter the guest's details. If they're new to the property, you can create their profile right here - there's no need to leave this screen to add a guest first.
- Pick an available room and confirm the rate.
- Complete the check-in. A folio opens immediately, ready for charges.
When the internet is down
Tier-2/tier-3 connectivity isn't always reliable, so walk-in check-in is one of the small set of critical front-desk actions built to keep working offline:
- The check-in is saved on the device and queued, not lost or blocked.
- You can keep working - the room shows as occupied locally right away.
- Once the connection returns, the queued check-in syncs automatically. Each queued action carries an idempotency key, so a retried sync can never accidentally create the same check-in twice.
- You can see anything still waiting to sync in the queued-actions drawer, so it's never a mystery whether an action actually went through.
The same offline-first handling applies to check-out, folio charges, payment capture, and quick restaurant orders - the five actions most likely to be needed exactly when connectivity is worst.